Loan Servicing


Closing a loan is not the end of the relationship with our customers. At Barings Multifamily Capital, we are committed to providing a superior borrower experience for the life of the loan. The loan servicing team is dedicated to providing best-in-class service every step of the way. Our experienced servicing group leverages in-depth industry knowledge and customer focus to deliver superior results and build enduring relationships. We are a rated Primary Servicer with an “Above Average” rating by Standard & Poor’s Rating Services.1

FULL SPECTRUM CUSTOMER FOCUS

  • Monitor and actively manage investments from origination to prepayment or maturity
  • Dedicated to providing life-of-loan customer service
  • Resolve issues timely and effectively

EXPERIENCED TEAM

  • Seasoned depth and breadth of experience
  • Talented and committed professionals
  • Collaborative culture that effectively leverages synergies across multiple platforms

Borrower Insight


In an effort to provide our borrowers with current asset information, Barings Multifamily Capital has made Borrower Insight available 24 hours a day, seven days a week. While registration is required to access account information, it is offered at no charge to our customers.

If you have any questions about the registration process, need additional information or assistance, please contact our customer service team toll free at 800-728-5772 or via email at servicing@barings.com.




  • As of March 20, 2015, the rating is given for above average distinction in the areas of commercial loan servicing and sub-rankings for Management & Organization, Loan Administration, and Overall Ranking.

Arizona Commercial Mortgage Banker License CBK-0926535. California Financing Law License 603 F812. California commercial real estate broker activities are conducted through Barings Multifamily Capital Corporation (California Department of Real Estate Broker License No. 01995692; Responsible Broker, John Barbie, License No. 01309982), which is a wholly owned subsidiary of Barings Multifamily Capital LLC.